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Terms and Conditions ("Terms")


Last updated: 15th May 2022


Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using the website (the "Service") operated by Pots& Paint ("us", "we", or "our").


Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.


By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.




If you wish to purchase any product or service made available through the Service ("Purchase"), you may be asked to supply certain information relevant to your Purchase including, without limitation, your name, address, imprint images and relevant payment details. Our privacy policy can be found here


All items supplied by Pots & Paint are handmade and as such may occasionally contain slight imperfections from the making process, these constitute part of the item and unless are outside the description of the item are not considered to be errors in production.  


We take 20% non-refundable deposit at the time of booking a paint at home party. This fee is to cover loss of business should you need to cancel and are unable to rebook an alternate date. 

An additional deposit scheme is in place for hire of our DIY party supplies (i.e. brushes, water pots, paint containers, mixing palettes etc).  This deposit is returned when the complete inventory of each kit is returned in a good and reusable condition. 

Sadly, because of the high volume of late cancellations, our deposits for workshops are now also non-refundable, these deposits cover costs of materials and fees any third party provider may be charging the studio to visit and teach a workshop.  


Returns & Refunds


As per our Returns Policy, all purchases of items which have been personalised are non-refundable, although we will always endeavour to rectify any reasonable issues which may occur. 


In the event that a problem occurs during the glazing or firing process a full refund will be issued within 14 days of the problem occurring. 


Parties: We understand that sometimes life happens and occasionally you may need to move the agreed party date. We will always try and accommodate these changes as much as possible. We ask that you give us at least 48 hours if this does become necessary.  If you do not plan to hold your paint at home party and it is cancelled in full then the deposit of 20% given at the time of booking is non-refundable. This will be used against the loss of income. 

Workshops: Again, we understand that occasionally you may need to cancel your upcoming workshop. We will always try to offer to move you to another suitable workshop.  But we do not offer refunds for workshop cancellations - the deposit is in place to secure materials and equipment - and will be used against loss of income. 

Postage & Delivery


If you retire postage we will always wrap your pottery properly and send items vis Royal Mail - but we cannot guarantee your parcel against breakages - postage is at your own risk.  Postage & packaging is at cost and will be quoted and paid for when you pay for your pottery in the studio.  If you choose to paint from home you are welcome to collect your pottery and kit (if required) from our studio in Ferndown, however if you would prefer hand delivery or postage, these will be quoted separately depending on your location - to be paid at the time of paying for your pottery - return of the pottery is your responsibility, unless otherwise agreed.  

Postage should be selected at checkout - if the wrong postage is selected, we will contact you to correct the invoice amount. If you have queries about distances etc just give me a call on 07723 373698 or email me at (or you can use Google Maps to check, by using the measure distance tool). 

Home Paint Kits

Our home paint kits (and paint bottles) are supplied in good faith with a small refundable deposit - which will be returned when the full kit is recieved back.  All items should be in the returned in the condition which they were received in.  Breakages or lost items will be individually charged and deducted from the deposit.  Home paint kits are loaned out for a 7 days period. If you exceed this limit a fee of 50p/day may be applicable, at the discretion of the management, to be taken out of your deposit. 


If a home paint kit is not selected at checkout it is assumed that you have the items required to decorate your pottery (i.e. brushes, mixing palettes etc) at home and the paint will be supplied in disposable pots to ensure nothing but the pottery is expected to be returned when it comes to firing.  You are welcome (and encouraged) to return these pots also - as I am able to top them up to minimise paint wastage or clean then out to reuse where possible. 



We provide a range of colours to paint your pots, the volume of paint supplied is based on the amount/size of items purchased. Once the paint is fired it will be a brighter version of what you have painted - this will match to the colour index we supply in the home paint kit.  You can easily mix colours to make new hues which suit your taste - but be aware this means the final fired colours will differ from the colour index. 


The containers the paint is supplied in are intended to be reusable and should be returned when you hand your pottery back for painting and are part of the inventory for the deposit - if a deposit is not paid then you will receive your paint in disposable containers.   Please do not mix any remaining paints in the bottles, as I always try to minimise waste and will reuse paint whenever possible.  


The paints used are actually specialist non-toxic (but non-edible), water soluble tinted glazes which will survive the firing process - if you use alternative paints on your pottery, i.e. acrylic, watercolour etc, they will likely damage your painting and possibly effect the final clear glaze I use to finish your item - I will not issue a refund in the instance where non-glaze paints have been used on your pottery. 

The paint is normally easily washed out of clothes, but I always recommend using an apron - especially for smaller children.  

Links To Other Web Sites


Our Service may contain links to third-party web sites or services that are not owned or controlled by Pots & Paint.


Pots & Paint has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Pots & Paint shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.




We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.


Contact Us


If you have any questions about these Terms, please contact us at

Returns & Refunds
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