OUR PRIVACY POLICY

Your Data

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. We receive, collect and store any information you enter on our website or provide us in any other way. We also collect personalisation details relating to your order, such as date of birth, and the supplied fingerprints, handprints and footprints. We use this personal information to correspond with you, to make, personalise and deliver your order. 

 

In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile. 

If you have given us permission we may send you emails about our store, new products and other updates.

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

Consent

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.


If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at verwoodpottery@gmail.com.

Disclosure

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

Web Host and Security

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Contacting You

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

Cookies and Other Tracking Tools

Our website tracks personal information through the use of cookies. Cookies are small pieces of data stored on a site visitor's browser. They are typically used to keep track of the settings users have selected and actions they have taken on a site.  

Our web host, Wix, uses cookies for many important reasons, such as:

  • To provide a great experience for our visitors and customers.

  • To identify our registered members (users who registered to our site).

  • To monitor and analyze the performance, operation and effectiveness of Wix's platform.

  • To ensure the Wix platform is secure and safe to use. 

Cookies can be classified according to their type, duration and category. As shown below. 

Type:

  • First-party cookies: Cookies that Wix places on our website. 

  • Third-party cookies: Cookies that are placed and used by third parties. 


Duration:

  • Session (transient) cookies: These cookies are erased when site visitors close their browsers and are not used to collect information from their computers. They typically store information in the form of a session identification that does not personally identify the user.

  • Persistent (permanent or stored) cookies: These cookies are stored on a site visitor's hard drive until they expire (at a set expiration date) or until they are deleted. These cookies are used to collect identifying information about the user, such as web surfing behavior or user preferences for a specific site.


Category:

  • Strictly necessary cookies: These are the cookies that let your visitors browse through your site. They are also necessary for security reasons. 

  • Functional cookies: These cookies "remember" registered visitors/customers in order to improve their user experience.

If you are interested in Cookies and would like more information, you can visit www.allaboutcookies.org.

Analytics Cookies:

We use Google Analytics to better understand who is visiting out website,  how our website is being used, what is popular on our website (and what's not) and whether visitors return to our website.  It also allows us, amongst other things, to understand how effective our ads are performing and it also gives us a broad-picture idea of how our website is performing. Google Analytics uses cookies to remember a user's behaviour and it shares these insights with us. The Google developers explain this process (here), but in simple terms, Google Analytics mainly uses first-party cookies to generate reports on who visits our website and what they do once they get here.  For example, the collected data shows us where in the world our traffic is coming from, and whether we're appealing to our intended audience. The data can also be used for specific marketing purposes.  Google Analytics also uses cookies as part of its remarketing tools.   Google can also place advertising cookies on a user's computer, this service lets us target ads based on geographical location, audience behavior and audience interests.  We suggest you check out the section of Google's Privacy Policy specific to data collection, to find out what data they collect.  

You can opt out of Google Analytics here.

Managing your Cookies:

If you prefer to not accept cookies, then you can change your browser settings to ensure this, but please note that our website may no longer work as intended. More information about how to disable cookies for the main browsers can be found here.

Third Party Cookies: 

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. The third party services we use are Wix, who host our website and who process information when taking payments and making payments to you. Paypal who process information when taking payments from and making payments to you. We also on occasion use Facebook Lead ads for advertising and Mailchimp who provide us with e-mail marketing services.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. 

Your personal data may be transferred to, stored and processed outside the European Economic Area  by a third-party service provider. By providing us with your personal data, you consent to this transfer, storage and processing. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Opting Out 

f you don’t want us to process your data anymore, please contact us at potsandpaint.uk@gmail.com.

 

Policy Updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.  If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you

Questions and Contact Information

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at potsandpaint.uk@gmail.com