FREQUENTLY ASKED QUESTIONS
ARE THE PAINTS EDIBLE?
The paints supplied are actually a form of glaze, so when your pots are fired the special paint will not burn off (as most other things will during firing). They are non-toxic and fully washable, but NOT EDIBLE and we would not recommend that you let your child eat the paint or place it in their mouth. As always we would as parents or guardians to please supervise small children when painting your pots.
HOW DO I PLACE AN ORDER FOR DIY HOME PAINTING?
Simply go to the Shop tab and choose the pottery you would like to paint, select delivery options and pay. Once you have paid we will contact you to arrange the details of delivery of your order - this is a hand delivery service, so please let us know if you have a safe place you would like your order to be delivered to if you are not available to take the delivery in person. Collection for firing is 7 days after delivery of your pottery.
HOW DO I ARRANGE MY DIY BIRTHDAY OR HEN PARTY?
Please contact Sarah direct on 07723 373698 or email at email@example.com to book your party - we will discuss your exact requirements and take a deposit etc to confirm the booking.
WHAT ARE THE PAYMENT OPTIONS?
Through our secure ordering system we accept all major credit and debit cards and PayPal to pay for your purchase. Once payment is received we will start processing your order - remember we are unable deliver your order until you confirm when you will be available to take collection.
WHAT DO I DO WHEN I HAVE PAINTED MY POTTERY?
Once your pottery is delivered you will have 7 days to paint it before collection - this can be arranged at the same time as initial delivery. Once collection is complete you piece will be glazed (to make it shiny all over) and kiln fired to make the art you have created permanent.
WHEN DO I GET MY POTTERY BACK?
We endeavour to fire and return your pottery within two weeks from collection - occasionally it may take longer (if we're very busy) - we will let you know if we expect a delay. Once it is ready to return we will contact you to return your item(s). If you have hosted a party all the pieces will be delivered to the party host and you will be responsible to distribute them back to your guests.
WE HAVE BROKEN OR LOST SOME OF THE ITEMS IN OUR HOME PAINT KIT - WHAT HAPPENS NOW?
If our kits are returned broken or not intact, the deposit taken at the time of payment will be retained to cover the cost of losses/breakages.
Once an item is delivered, it is your responsibility to ensure it is not broken, chipped or cracked (this compromises the integrity of the pottery meaning it cannot be fired), we do not refund items broken during the painting process.
Occasionally items crack during firing because of tiny imperfections in the pottery - on these occasions we automatically provide a full refund or replacement for the broken item - you choose.